Terms of service
Wrong Item Received
1 Apologies for any inconvenience. To receive a refund or replacement, return the item in the received condition.
2 Notify us within 14 days of receipt if you received the wrong item for a prompt resolution.
Damaged, Faulty, Incorrect, or Missing Items
1 Apologies for any inconvenience. Contact us if you receive a damaged or faulty item.
2 Report faults promptly; we'll guide you through the resolution process.
3 Refer to section 17 of our General Terms and Conditions of Sale for more information on your rights.
Item Not Received
1 Apologies for any inconvenience. Notify us within 21 days of the dispatch confirmation email.
2 Depending on the circumstances, we may offer a refund or replacement.
1 Apologies for any inconvenience. To receive a refund or replacement, return the item in the received condition.
2 Notify us within 14 days of receipt if you received the wrong item for a prompt resolution.
Damaged, Faulty, Incorrect, or Missing Items
1 Apologies for any inconvenience. Contact us if you receive a damaged or faulty item.
2 Report faults promptly; we'll guide you through the resolution process.
3 Refer to section 17 of our General Terms and Conditions of Sale for more information on your rights.
Item Not Received
1 Apologies for any inconvenience. Notify us within 21 days of the dispatch confirmation email.
2 Depending on the circumstances, we may offer a refund or replacement.