NNP Basics

Q: What is NNP?

A: NNP, or Nicotine Nirvana Pouches, are compact white pouches designed for under-the-lip use, delivering up to 30 minutes of nicotine. NNP is proudly tobacco-free and smoke-free, offering you the freedom to enjoy nicotine at your convenience. Explore our range of 9 refreshing flavors and 6 different strengths.

Q: What is NNP made of?

A: NNP is crafted from high-quality nicotine and food-grade ingredients. The pouch itself is constructed from plant fibers, ensuring a comfortable experience while releasing nicotine.

Q: Where is NNP produced?

A: NNP is proudly produced in China, adhering to the highest standards. Our commitment to quality is rooted in our rich heritage of crafting nicotine products.

Risks and Health Concerns

Q: Is there any risk of using NNP?

A: NNP contains nicotine, a highly addictive substance, and is intended for use by individuals over 18 years of age. It's important to note that nicotine affects blood circulation and heart rate. Individuals with heart conditions, irregular heartbeat, or those who are pregnant or breastfeeding should avoid nicotine products, including NNP.

Q: Does NNP discolor teeth?

A: Extensive laboratory tests confirm that NNP does not discolor enamel. While the risk is minimal, as with most products, there's a slight chance of teeth discoloration.

Q: Can I use the product if I have gum disease?

A: We recommend consulting with your dentist for personalized health advice regarding the use of NNP if you have gum disease.


Q: What does mass balance mean for NNP?

A: NNP is committed to sustainability. The mass balance method ensures that our packaging consists of 90 percent bio-based plastic, contributing to a reduced climate footprint.

Q: Can the mass balance method reduce the climate footprint?

A: Yes, by incorporating 90 percent bio-based material, the mass balance method significantly reduces the climate footprint of our packaging.

Q: What does bio-based plastic consist of?

A: Bio-based plastic used in NNP is made from recycled or renewable resources, often derived from residue from refineries or waste from the food industry.

Q: Why is the mass balance method better than manufacturing new packaging from bio-material?

A: The mass balance method allows for a more rapid transition to sustainable packaging without the need to replace existing machinery, making it a cost-effective and efficient choice.

Cost Savings

Q: How can I save money with NNP?

A: Switching to NNP can lead to significant savings. Compared to the average cost of cigarettes in the UK, NNP offers a cost-effective alternative, potentially saving you up to 47% and up to £80 a month.

Using NNP

Q: When does NNP expire?

A: For the freshest experience, enjoy NNP before the "best before" date printed on the bottom of every can. While there's no harm in using NNP after this date, the flavor and nicotine experience might be slightly reduced.

Q: Does NNP need to be refrigerated?

A: No, refrigeration is unnecessary. NNP should be stored at normal room temperature and humidity. Extended exposure to high temperatures or humidity may slightly affect NNP's performance.

Q: How much sweetener is there in a pouch?

A: The sweetener content in NNP varies based on the flavoring. Generally, NNP Mini contains about 0.6-1.2 mg of sweetener per pouch.

Q: Can diabetics use NNP?

A: NNP does not contain sugar, and neither the sweetener (Acesulfam K) nor the nicotine affects blood sugar levels. However, it's advisable to consult with a doctor if you have diabetes.

Q: Why is there a lid on the top of the can? What is it for?

A: The lid on the top of the can serves as a convenient storage compartment for used pouches when a trash can is not immediately available.

Q: Can I recycle the can, and what kind of plastic is it made of?

A: Yes, we encourage recycling! The can is made of recyclable plastic (polypropylene), and it should be sorted as plastic when recycled.

Q: Can I recycle the nicotine pouches? Are they degradable?

A: The nicotine pouches should be disposed of in your normal household waste. The sachet paper contains a binder that is not completely biodegradable and, therefore, cannot be recycled.

 Q: I accidentally swallowed a pouch; should I be concerned?

A: While NNP pouches are not intended to be swallowed, the nicotine and food-grade ingredients are not harmful to adults if consumed in small quantities.

Q: How long does it take for the tingling/burning sensation to start?

A: Usually, the tingling/burning sensation starts after a few seconds. 

Q: How long does the tingling/burning last?

A: The duration varies from person to person. For some, it persists throughout the use of a pouch, while for others, it subsides after a few minutes.

Q: Why do you feel a tingling sensation?

A: The slightly elevated pH level of the product and the presence of nicotine, a stimulant, contribute to the tingling sensation. 

Q: What are NNP Pearls made from?

A: NNP Pearls are made from natural cellulose, ensuring they are biodegradable and environmentally friendly. 

Q: What's in a NNP Pearls pouch?

A: Every NNP Pearls pouch contains cellulose, nicotine, salt, food-grade ingredients, water, and flavorings. It's designed for users over 18 seeking a faster nicotine release.

Q: How does NNP Pearls Technology compare with normal nicotine pouches?

A: NNP Pearls, with their round shape and coated flavor and nicotine, provide a faster nicotine release compared to traditional nicotine pouches.

Q: Who is NNP Pearls designed for?

A: NNP Pearls are designed for nicotine pouch users over the age of 18 seeking a faster nicotine release. Like all nicotine products, it should not be used by individuals under 18, pregnant or breastfeeding women, or those with a known history of cardiovascular disease.

Q: Is NNP packaging recyclable?

A: Yes, every empty NNP can can be dropped into your normal plastic recycling box.


Ordering Process

Q: How do I place an order with NNP?

A:- Visit our website and log in to your account.

   - Browse our range and click 'Add to basket' for the desired product.

   - Proceed to 'View Basket' or continue shopping.

   - Confirm order details at checkout and receive an email notification once the order is dispatched.

Q: Can I make changes to my order after placing it?

A: Unfortunately, once an order is placed, we cannot make changes. Please double-check before confirming.

Q: What should I do if the item I ordered is out of stock?

A: While we aim to keep our inventory updated, unexpected delays may occur. We'll notify you promptly and work to resolve any issues.

Q: Can I place an order over the phone?

A: All orders must be placed online, but our Customer Service team is ready to assist you. Contact them at [Phone Number] for guidance.


Delivery and Tracking

Q: How do I track my order?

A: Log in to your account to track the status of your order. You'll also receive an email once the order is dispatched.

Q: What should I do if I haven't received my order?

A: Check your account for order status and tracking information. Contact our Customer Service team if needed.

Q: What delivery options does NNP offer?

A: Explore our delivery options on the 'Delivery Information' page for details on timeframes and costs.


Returns and Refunds

Q: What is NNP's returns policy?

A: Refer to our 'Returns Policy' page for comprehensive information on returns.

Q: How do I return an item?

A: Log in to your account, initiate the return process, and follow the instructions provided.

Q: When can I expect my refund?

A: Your refund will be processed within 5 working days. An email notification will be sent once it's on its way.


Payment and Discounts

Q: What payment methods does NNP accept?

A: We accept various online payment methods, including Visa, Mastercard, PayPal, and more. Your safety is our priority; hence, we validate and authorize payments.

Q: How can I use a voucher code?

A: Add your voucher code at the checkout under 'Got a discount code? Enter it here' to apply the discount.

Q: Why is my voucher code not working?

A: Ensure you're not using multiple codes and that your items are not excluded. Contact our Customer Service team if issues persist.


Customer Support 

Q: How can I contact NNP's Customer Service?

A: Reach out via email, phone, or live chat during our service hours. Visit the 'Still need help?' section on our website for contact details.



Q: What sustainability practices does NNP follow?

A: NNP is committed to sustainability. Learn about our practices, including the use of recycled materials, on our website.

Q: How does NNP reduce its climate footprint?

A: NNP uses the mass balance method, ensuring 90% of our packaging is bio-based, leading to a 100% reduction in climate footprint.

Q: Can I recycle NNP's packaging?

A: Yes, our packaging is recyclable. Please drop empty NNP cans into your normal plastic recycling box.


These FAQs aim to guide you seamlessly through the NNP experience, addressing common queries about ordering, delivery, returns, payments, and our commitment to sustainability. If you need further assistance, our Customer Service team is ready to help!