Refund policy
1 Upon receiving your item, please inspect it promptly and before use.
2 Obtain a returns authorization number before returning any items.
3 Change your mind? You have 14 days from receipt to return your order. Follow the steps below for a hassle-free return.
4 Follow the outlined steps for returning your item. All items must be returned unused and in the original packaging.
5 Take reasonable care of the item when trying or inspecting it, ensuring security seals or tags remain intact.
What to Do to Return Your Item
1 Register your return online through your account or use our model cancellation form.
2 Return items within 14 days of processing your return online.
3 Securely wrap items, include necessary information, and ask for a receipt as proof of sending.
4 Contact us for assistance through your account's online message center or call us at 08001510754.
Replacement Unavailability
1 If a replacement isn't available, a refund will be processed to the original payment method.
2 Returned items are your responsibility until they reach our warehouse; insure them accordingly.
After Processing Your Return
1 You'll receive an email notification once your return is processed.
2 Successful returns will be credited to the original payment method within 3 to 5 working days.