Return Policy

Our Return Policy is designed to ensure a seamless experience for our customers. Please read this policy in conjunction with our Terms and Conditions of Sale, as changes may occur at any time.


1. Returns Policy


1.1 Upon receiving your item, please inspect it promptly and before use.


1.2 Obtain a returns authorization number before returning any items.


1.3 Change your mind? You have 14 days from receipt to return your order. Follow the steps below for a hassle-free return.


1.4 Follow the outlined steps for returning your item. All items must be returned unused and in the original packaging.


1.5 Take reasonable care of the item when trying or inspecting it, ensuring security seals or tags remain intact.


2. Wrong Item Received


2.1 Apologies for any inconvenience. To receive a refund or replacement, return the item in the received condition.


2.2 Notify us within 14 days of receipt if you received the wrong item for a prompt resolution.


3. Damaged, Faulty, Incorrect, or Missing Items


3.1 Apologies for any inconvenience. Contact us if you receive a damaged or faulty item.


3.2 Report faults promptly; we'll guide you through the resolution process.


3.3 Refer to section 17 of our General Terms and Conditions of Sale for more information on your rights.


4. Item Not Received


4.1 Apologies for any inconvenience. Notify us within 21 days from the dispatch confirmation email.


4.2 Depending on circumstances, we may offer a refund or replacement.


5. Your Legal Rights


5.1 Our Returns Policy doesn't affect your legal rights.


5.2 Visit the UK Government's website or contact Consumer Direct for more information on legal rights.


6. What to Do to Return Your Item


6.1 Register your return online through your account or use our model cancellation form.


6.2 Return items within 14 days of processing your return online.


6.3 Securely wrap items, include necessary information, and ask for a receipt as proof of sending.


6.4 Contact us for assistance through your account's online message center or call us on 08001510754.


7. Replacement Unavailability


7.1 If a replacement isn't available, a refund will be processed to the original payment method.


7.2 Returned items are your responsibility until they reach our warehouse; insure them accordingly.


8. After Processing Your Return


8.1 You'll receive an email notification once your return is processed.


8.2 Successful returns will be credited to the original payment method within 3 to 5 working days.


9. Complaints


9.1 If dissatisfied with our handling of returns, contact our customer service representatives.


9.2 Reach us at 08001510754, via your account, or by post at Zyn Customer Service, The Stables Gadbrook Park, Rudheath, Northwich CW9 7RJ, United Kingdom.